Carnival devotes more resources to travel agents

Carnival Paradise

Carnival Cruise Line will carve out four new sales territories in fast-growing areas of the country, each to be headed by a business development manager.

At the same time, Carnival made other changes to its sales structure, including the formation of a program to focus management attention on independent agents.

The four new territories are Boston and Rhode Island; Jacksonville, Fla.; western Texas; and the four corners region that includes parts of New Mexico, Arizona, Utah and Colorado.

Carnival also highlighted the formation of a new groups desk that was inaugurated earlier in October. The desk is designed to provide additional technical support for travel agent questions related to group bookings, Carnival said. It can be reached at (800) 327-5782.

“We created these new sales regions and the independent agent program to provide added business development support for travel partners,” said Carnival vice president of sales and trade marketing Adolfo Perez. “The growth in these geographies and the independent agent channel, combined with our recent preferred supplier agreements with Travelsavers/Nest, Signature, and Ensemble, make this the right time for us to expand our field team resources.”

Norwegian Dawn on schedule for next voyage

Norwegian Dawn

The Norwegian Dawn is structurally sound and will sail its next scheduled cruise from Boston on May 22, Norwegian Cruise Line said on Wednesday.

The Dawn ran aground on the sea bed near Bermuda after departing King’s Wharf on Tuesday. Norwegian Cruise Line said there was a temporary malfunction of the steering system.

Later on Tuesday, the ship was refloated to Heritage Wharf in Bermuda to be assessed by a team consisting of cruise line personnel; an independent dive team; and inspectors from the Dawn’s classification society, DNVGL.

“The team confirmed the structural integrity of the ship, and the technical issue which caused the steering malfunction was identified and corrected,” Norwegian said Wednesday on its Twitter account.

The ship is expected to depart Bermuda at 3 p.m. on Wednesday and resume sailing to Boston.

All guests on the current voyage will receive a credit of 15% of their cruise fare to use toward a future sailing.

Cruise Liner Refloated After Running Aground

Norwegian Dawn

A Norwegian Cruise Line ship with more than 3,500 people on board has had to be refloated after running aground near Bermuda.

The Norwegian Dawn was returning to Boston with 2,443 passengers and more than 1,059 crew.

It is believed to have temporarily lost power after leaving port.

181014 IMAP BERMUDA WIDE for map

The Norwegian Dawn struck the sea bed when leaving Bermuda

A spokesman for Norwegian Cruise Lines said: “The ship’s propulsion was affected and, at which time, the vessel made contact with the channel bed.”

However, the vessel has now been refloated after high tide.

A spokesman for the cruise line said the boat would remain anchored off Bermuda overnight.

Experts will inspect it on Thursday before it returns to Boston.

It was unclear whether the passengers would disembark before the 92,000-ton vessel, which is nearly 1,000ft long, heads back to Boston.