Passengers will make sacrifices for in-flight Wi-Fi, finds study
Passengers have such a strong desire for in-flight Wi-Fi they are even willing to give up some of the small comforts of flying, according to study conducted by Honeywell.
Many would be happy to trade a comfortable seat for a reliable laptop connection.
The poll of more than 3,000 travellers in the US, UK, and Singapore found that travellers want access to Wi-Fi every time they fly.
Almost nine out of 10 passengers surveyed said they were willing to give something up on their flight, with one-third of US passengers saying they would give up the ability to recline their seats, and 38% saying they would give up their preferred seat.
Forty two per cent of passengers would exchange peanuts for Wi-Fi, while nearly one-quarter would pass on the drinks.
More than half (55%) percent of US passengers said they mostly use in-flight connectivity for personal reasons, and just 22% say they use it mostly for professional reasons.
Passengers from both the UK and Singapore claimed more professional and less personal use.
A total of 86% of US passengers say every flight should give them the opportunity to check Twitter, update their fantasy football line-up, or send an email to a co-worker.
But around 90% of all respondents said they are frustrated with the connectivity when they fly, Wired.com reported.
We realise many of you have been following last week’s events on the Carnival Triumph and I wanted to take this opportunity to provide you with some information.
Let me begin by saying that all of us at Carnival deeply regret the hardship our guests had to face during their days on board the ship. Our number one concern was to ensure the safety and welfare of our guests and crew and to get them home as soon as possible. Our shipboard and shore side teams worked tirelessly to take care of them and minimise their discomfort and inconvenience. We also focused on making sure their loved ones had a direct link to our Family Support Centre where they could obtain round the clock information on their family and friends on board.
Now that all the guests are safely home, our efforts are firmly focused on the on-going investigation into the root cause of the fire and what measures we can take to ensure this does not happen again. These efforts are taking place in collaboration with the U.S. Coast Guard and other independent parties. We know, however, that preliminary investigations indicate the cause of the fire was the result of a leak in the fuel return line for the number 6 diesel generator.
The safety and security of our guests remains of the utmost importance to all of us here at Carnival. All our ships are safe and secure. All of them meet, and in many areas exceed, all regulatory standards. I promise we will continue to investigate in order to understand what took place and to learn what steps we can take to improve going forward.
We know that holidaymakers can choose from a vast variety of options, and that they – and you – expect a fantastic cruise holiday from us. We are very sorry that this time we did not deliver.
I really value your support for Carnival Cruise Lines, and in encouraging British holidaymakers to select a cruise on our ships. We hope you will continue to do so in the future, and we will endeavour to do everything we can to make our experiences as memorable and fun as possible for your customers.
The government has begun moves to overhaul Atol funding, triggering fears that an end to state backing so soon after Flight-Plus reform will damage the sector.
The Department for Transport (DfT) denied any change of policy. But with the Air Travel Trust fund, which provides financial protection to holidaymakers, poised to go into credit for the first time since the 1990s, it is believed ministers want to end the government’s liability for a future major failure.
Moves to revise the scheme are already under way. The Civil Aviation Authority (CAA) met senior industry figures to discuss changes before Christmas and the DfT is poised to issue a ‘call for evidence’ within weeks.
This would lead to a consultation later this year, with the DfT hoping to have a new funding scheme in place by 2014.
That has led to fears all Atol holders will have to bear the cost of trust arrangements or insurance premiums on protected holidays.
The extension of Atol to Fight-Plus sales has seen more companies operating trust accounts, which hold customers’ money until they take their holidays. The problem is the impact on cashflow.
A CAA spokesman said: “We’ve always said we would review funding arrangements when the fund returns to surplus.” A DfT spokeswoman insisted: “There is no greater urgency or added pressure from us.”
However, the DfT confirmed changes could be in place by 2014.
Atol specialists expressed alarm at the prospect. Association of Atol Companies legal advisor Alan Bowen said: “We’re aware of rumours the government is looking at alternatives to the existing protection scheme. The industry would be happy if things just sat still for a while. Trust accounts are not a panacea. There have to be options for people.”