Giles Hawke to leave MSC Cruises

MSC Cruises executive director Giles Hawke is leaving the cruise line.

Hawke, who joined the business almost two-and-a-half years ago, is due to leave in April.
He was originally appointed as managing director UK and Ireland back in November 2013, but was quickly promoted and within three months became executive director, also taking on responsibility for the South African and Australian markets.

He will be replaced by Antonio Paradiso, currently MSC’s executive director for emerging markets. Paradiso will relocate from the line’s Geneva base and will take up his new role on March 1.
Chief executive Gianni Onorato added: “Antonio will be a strong successor to Giles as we look to grow further our business in the UK and Ireland. To best prepare for this, over the next two months Giles and Antonio will be working closely together on a full handover and familiarisation of the MSC Cruises business, its partners and other key stakeholders across both markets.
“I wish to thank Giles for his contribution to the business during his time with MSC Cruises. At the same time, this is an exciting time for our UK and Ireland business and a great opportunity for Antonio to lead the next phase of our growth in both markets.”
It isn’t currently known where Hawke is moving on to.
Paradiso will remain in change of emerging markets in the interim. Achille Staiano, currently head of commercial services, will assume market responsibility for Australia, Scandinavia and South Africa, three markets formerly part of Hawke’s portfolio, in the interim.
Hawke joined MSC after a long stint with Carnival UK where he was sales and customer services director.

Carnival UK reveals major restructure

Princess Cruises’ UK boss Paul Ludlow is to switch brands and take the helm at P&O Cruises.

The announcement comes as part of a major restructure of the commercial teams for P&O Cruises and Cunard less than a week after the shock announcement that Carnival UK’s chief commercial officer Gerard Tempest was to exit the business after two years.

Ludlow’s new role as senior vice-president of sales and marketing for P&O Cruises will also see him take responsibility for sales support, guest insight and the digital teams of both P&O Cruises and Cunard.

Cunard is now recruiting for the role of senior vice-president of sales and marketing.

As part of the restructure, sales and distribution director Chris Truscott will be leaving the business.

Head of partner sales, Jeremy McKenna, will lead the agency sales team for both brands, reporting directly to Ludlow in the interim period until the new Cunard role is appointed.

P&O Cruises marketing director, Christopher Edgington, will report into Paul Ludlow and Cunard’s Angus Struthers will report into the equivalent for Cunard when appointed.

Carnival UK chief executive, David Noyes, said that bringing sales and marketing together in one role would help Cunard and P&O Cruises create more momentum for the brands.

“I am delighted to appoint Paul to this critical role. Paul’s 15 years of experience within our company makes him an ideal fit to lead the sales and marketing teams for P&O Cruises to ensure sustained growth of the brand.

“Chris Truscott leaves this business in a significantly better position than the one he joined. He should be proud of what he has achieved and the relationships he has built.”

Ludlow said: “Following the launch of Britannia in March, which positioned P&O Cruises at the forefront of the nation’s mind, there has never been a more exciting time for the company.

“The potential for the industry as a whole is vast and I am determined, through giving a seamless, exemplary guest experience, working closely with our travel agent partners, to develop this growth to the maximum for P&O Cruises.”

During his time at Princess Cruises, Ludlow oversaw the creation of an individual sales team and commercial operation for the brand. He led the team which launched Royal Princess, named by the Duchess of Cambridge, and also oversaw the launch of new travel agent tools such as the recently-launched booking portal OneSource.

Princess Cruises is now recruiting for Ludlow’s replacement.

Queen Mary 2 ship “Wiki facts”

  1. RMS Queen Mary 2 makes $60,000 per hour profit.
  2. QM2 power plant generates 118 million Watts of power – enough electricity to light up a city of 200,000.
  3. Cunard Queen Mary 2 Transatlantic Cruise infographic factsFor a Transatlantic crossing, the QM2 fuel consumption is 1850 tons of diesel oil, plus another 1000 tons of fuel for the ship’s gas turbine. Only to to fill the ship’s huge fuel tanks takes 6 hours.
  4. It takes 10 hours to disembark all 2,600 passengers and all their luggage, in the same time getting ready for the embarkation of the 2,600 new ones. In these 10 hours: 1,300 beds will be made, 2,000 bathrooms will be cleaned, 2,.520,000 ft2 (234,116 m2) of carpets will be vacuumed, many hundreds of windows will be washed, and there is the laundry:
  5. On a during turnaround day (in the ports of Southampton and Brooklyn, New York) the QM2 hotel staff wash about 3,200 towels, 1,700 hand towels, 3,000 face cloths, 8,000 linen napkins. This is also the time when QM2 staff processes 4,500 pieces of luggage, and the ~400 tons of supplies, of which 150 tons of food (wine, caviar, vegetables, fruits, meat, milk). Every free bar tender, waiter, cook and house keeper is involved in this process.
  6. An these are the “RMS Queen Mary 2 food facts“. On a 7-day cruise are consumed: 65,000 eggs, 4,000 bottles of wine, 2 t potatoes, and of course, the 26,000 tea bags! Plus (per day) 3,3 kg caviar, 73 kg lobster, ~350 champagne bottles, 460 eggs, 1,200 L milk.
  7. There are 1,070 deck chairs on the ship.
  8. The artwork on the QM2 is worth more than £3,5 million.
  9. The teak ship-around Promenade Deck length is 2,034 ft (620 m).
  10. RMS Queen Mary 2 is a floating self-sufficient city. There is enough food on board to feed an army, plus the world’s biggest most extensive wine cellar afloat – with ~40,000 bottles (343 different labels), ranging in prices per bottle from US$25 to US$4,000. On the ship per year are consumed ~230,000 bottles of wine, and around 1,5 million drinks.
  11. There are 150 chefs and 9 separate galleys on the QM2 ship, producing ~16,000 meals a day. Dishing out 16,000 meals day after day is a monumental feed of organisation. A computer program keeps track of what’s ordered, and what they’re running out of. The ship’s provision department is plugged into the Cunard QM2 ship infographicsame system. That way the F&B manager knows exactly down to the last crumb what the ship exactly has in stock.
  12. Like on every big cruise ship, QM2 uses a lot of water – for drinking, for the 2,000 bathrooms, for the galleys, plus a hell of a lot water for washing. On a daily basis, ~80,000 pieces of china are used, so they have 85 people in charge only to wash dishes and they work 24 hours (day and night shift).
  13. The QM2′s two whistles (attached to the funnel, length of 2,1 m, or 7 ft) are audible for 10 ml (16 km). The starboard one is an exact replica of the RMS Queen Mary (1) ship’s whistle.
  14. QM2 has three anchors, each of 23t. They are 770 m (2,526 ft) long with the breaking force of 9,300 kiloNewtons.
  15. The QM2 ship illuminated name signs near funnel are the history’s biggest ever – length 22 m, height 2,4 m (72×8 ft).
  16. The QM2 ship’s Captain is called “Commodore“. It’s a military (navy) rank superior to Captain and below Rear Admiral. Commodores are usually commanding more than one ship at a time (flotilla), while Captains command a single ship.
  17. When docked at the New York, Brooklyn or the Southampton cruise port terminal, huge number of computers are being linked to the QM2 database through fiber optics. Every cruise passenger gets a photo ID (it doubles as a room key and charge card as well). Passengers use it everywhere on the ship – from the gift shop to the casino (Cunard doesn’t accept cash on board).
  18. One hour before departure the QM2 passengers experience the muster drill – to make sure they all know what to do/where to go in case of emergency.
  19. The crew practices the fire drill once a week. Crew takes the fire drill so seriously, they manufacture smoke to make it more realistic, with the electric/ventilation systems being shut down in the “affected area”.
  20. If QM2 is late for departure in NYC, she loses light for maneuvering, plus the ocean tides rise making the sailing under the Verrazano bridge a challenge – a very tight squeeze. Note: the New York’s Verrazano suspension bridge connects Staten Island and Brooklyn in NYC at the Narrows strait (between the sea protected upper bay and the larger lower bay).
  21. The total number of all Cunard ships since the company’s establishment is more than 250.
  22. And remember – the RMS Queen Mary 2 ship’s owner is Carnival, Cunard is the vessel’s operator. The reason I’m pointing this out again? Because good folks (ahem) can lose a bottle of expensive liquor or whatever over this one.

The huge difference with other liners is that when you book the Queen Mary 2 ship, you don’t book a cruise ship holiday – you buy an oceanic adventure. On each of her sailings, no matter the destination or the itinerary length, passengers always expect the ultimate White Star service and the traditional British cruising experience, a story of a lifetime – exactly what the Cunard QM2 ship was built for! She is not a queen to be missed!