Genting Cruise Lines Announces Comprehensive Onboard Health Protocols

World Dream
Genting Dream Cruise.

Genting Cruise Lines has announced a new comprehensive onboard health plan for its Star Cruises and Dream Cruises brands.

“At Genting Cruise Lines, the safety and health of our guests and crew are of paramount importance to us,” said Kent Zhu, President of Genting Cruise Lines. “As a responsible cruise company, it is our duty to adopt a pro-active approach to meet and also strive to exceed the growing expectations and concerns of the public. As such, we have carefully reviewed our prevention and response plan with the COVID-19 pandemic in mind to devise and provide enhanced and comprehensive measures across our fleet.

“We have taken the positive opportunity during this hiatus period to also implement comprehensive crew training to reinforce effective cleaning procedures, health and hygiene protocols and efficient guest interaction, which we will adopt as the new safety norm for our fleet and we hope for the industry too.

“The public will be pleased to know for instance, that all of Genting Cruise Lines’ ships allow for 100 per cent external fresh air to be filtered and supplied to each passenger cabin as well as onboard public areas ensuring a constant and healthy flow of fresh air throughout the vessels. Besides that, isolated wards are available in the Medical Centre and cabins can be converted into quarantine rooms if required.”

Genting Cruise Lines will also further collaborate with the China Cruise & Yacht Industry Association (CCYIA) to contribute to the publishing of a white paper for the cruise industry’s prevention and response plan against COVID-19, providing a comprehensive and unified standard for the cruise industry to ensure the safety and well-being of all cruising guests and crew, the company said.

A further vote of confidence was also provided by the Asia Cruise Terminal Association (ACTA). In endorsing the measures, Chairman of  the ACTA, Singapore Cruise Centre said: “ACTA and all its members endorse Genting Cruise Lines’ initiative and pledge to support these procedures throughout its member ports located across the region including in China, Japan, Korea, Malaysia, Singapore and Taiwan.

Preventative Measures:

I. Embarkation and Disembarkation

  • Mandatory temperature screening and pre-boarding health declarations for all guests.
  • Infrared fever screening system at the ship gangway.
  • The higher frequency with increased levels of sanitization and disinfection at the ship gangway and passenger walkways.
  • Stringent checks for all embarking individuals including crew travel documents; guests aged 70 years and above to provide a doctor’s certificate of fitness for travel.
  • Online check-in for guests to receive designated arrival time at the cruise terminal to minimize crowd congestion.
  • Additional waiting areas for cruise boarding & disembarkation (with staggered times).
  • Compliance with all local port and health authorities’ regulations.

II. Guest accommodations

  • The higher frequency with increased levels of sanitization and disinfection in guest cabins with hospital-grade disinfectants, including:
    • Twice daily wipe-down of guest cabins.
    • Fogging of vacant guest cabins.
    • Twice daily wipe-down and fogging of guest cabin alleys.
  • Clean and disinfect guest bathrooms with heavy-duty alkaline bathroom cleaner and disinfectant.
  • Timely removal of food items from cabins to prevent spoilage and cultivation of microorganisms and bacteria.
  • Timely housekeeping cabin turnover; bed sheets and linens professionally cleaned and disinfected at high temperatures
  • Injection of diluted cleaning solution into drains to avoid clogged pipes and to prevent bacterial growth.
  • In case of sickness, thorough cleaning and disinfection with hospital grade disinfectant or steam sterilization.

III. Common Public Areas

  • All public areas onboard will undergo a two-tier sanitization process with a thorough cleansing, fogging and wiping using a hospital-grade disinfectant. Onboard venues and cleaning. .Frequency:
    • Elevators: Every 2 hours
    • Public areas and facilities: 2 – 10 times daily
    • Spa and amenities: Min 2 times daily
    • Other Public Areas: To adjust disinfection frequency accordingly
  • Common public areas sanitized from 1-4 times daily and frequent touchpoints (handrails, lift buttons, table-tops, door handles etc.) sterilized every hour or less.
  • Frequent usage of heavy-duty neutral PH floor-cleaning agent to disinfect all floor areas of the ship.
  • Sanitizer dispensers are available at various public areas and crew members stationed at key onboard venues to provide hand sanitation.

IV. Food Hygiene Practices & Standards

  • F&B restaurants/bar areas, including galleys, will be cleaned and sanitized 3 times daily, during and after service.
  • Guests are encouraged to wash hands before entry and use sanitizer dispensers available at F&B outlet entrances/exits.
  • Guest seating will ensure ample spacing; disposable cutlery will be provided, upon request.
  • Self-service at F&B buffet restaurants will be suspended. All food & beverages will be served to guests by crew members wearing face masks & disposable gloves.
  • Culinary use of wild animals and related products are strictly prohibited.
  • Stringent procurement guidelines will be enforced and product sourcing from highly affected regions will be strictly prohibited.

V. Entertainment and Recreational Activities

  • Theatres will be sanitized before and after each show; 3D glasses disinfected before and after guest usage (if applicable).
  • Cleaning and disinfection of all toys, games and Kids’ Club facilities twice daily and/or after every use.
  • All duty-free shops and entertainment venues will be disinfected twice daily before and after service.
  • All recreational equipment will be disinfected every 2 hours before guest usage.
  • Guests capacity will be limited to half the venue capacity to provide ample space between guests.
  • Sanitizer dispensers will be readily available at various venues including entertainment venue entrances/exits.
  • Tour coaches will be limited to half capacity & sanitized frequently; training for tour operators based on guidance from the WHO.
  • Spa & Gym facilities will be sanitized prior to and after usage by guests.

VI. Fresh Air Ventilation Systems

  • 100% external fresh air is filtered and supplied to cabins and onboard public areas.
  • Air filters and cooling coils thoroughly checked, cleaned and replaced to ensure healthy air quality.

VII. Medical Centre

  • Isolated wards available in the Medical Centre
  • Contaminated items and medical waste will be properly sealed and disposed of according to health and safety guidelines.
  • Used face masks and protective equipment disposed at designated central collection points.
  • Medical equipment and waste bins cleaned, disinfected and washed twice daily with hospital-grade disinfectant.

VIII. Crew Members Practices & Standards

  • Twice daily temperature checks.
  • All Frontline crew are required to wear face masks.
  • Housekeeping and F&B crew required to wear disposable gloves.
  • The designated crew may also wear protective garments and eye protection if required.
  • All crew to use anti-bacterial hand soap for at least 20 sec to sanitize hands.
  • Medical Centre Isolation Area staff related to suspected cases are required to:
    • wear adequate personal protection (face mask, eye protection, disposable gloves & disposal outer garment.
    • follow proper handwashing practices before and after work duty.
    • update personal health information daily.
  • Provide Training Workshops and pertinent information on health and safety preventive measures.
  • Reduction of crew movement.


Revealed: Global Dream Hull Art

Global Dream

Genting Cruise Lines as unveiled Global Dream’s hull artwork, “A Dream Through Time and Space.”

Shanghai native and London-based Illustrator Shan Jiang were commissioned to create the latest chapter of the Dream Cruises hull art romance for the new 5,000-guest 208,000-ton ship.

Having worked with a variety of notable companies and publications, Shan’s work is strongly influenced by his home city of Shanghai; its skyscrapers and bungalows, contemporary concepts and traditional superstitions and flourishing subcultures, the company said.

The hull art continues the epic journey of the mermaid and the astronaut as they seek to satisfy their boundless curiosity and explore an infinite universe driven by the desire for the extraordinary, the company said, in a statement.

“Embodying the independent and fearless spirit of a new generation of traveller, the two worlds of the mermaid and astronaut blend together, resulting in a new way to explore the seven seas– one that combines age-old maritime tradition with space-age technology,” Dream Cruises announced, in a statement.

Guests at ITB Asia Genting Cruise Lines booth

The dream also confirmed the new ship would visit Singapore in early 2021 on her repositioning cruise from MV Werften.

“Singapore has been an important homeport for Genting Cruise Lines over the last 26 years and we are pleased to announce that Global Dream will celebrate her inaugural arrival in Singapore in Q2 2021 during her relocation cruise from Germany to Asia,” said Kent Zhu, President of Genting Cruise Lines. “We greatly appreciate and look forward to the continued support from the Singapore Tourism Board and our partners from Singapore and across the region.

“Having just celebrated our 25th Anniversary in Singapore last year, we are excited to return with the unveiling of Global Dream’s hull artwork at this year’s ITB Asia in Singapore. As arguably the most identifiable feature of a cruise ship, the hull artwork is another important milestone in the development of any cruise ship and will set the personality of the ship when she launches,” added Zhu. “The new hull artwork provides a fresh take on our beloved mermaid and astronaut characters and captures the adventurous spirit and sense of modernity that will be the hallmarks of Global Dream’s essence.”

Genting Hong Kong Reports 2017; Outlines Future Strategy

Double Star Call

Genting Hong Kong has reported a segment loss of $186 million on revenues of $1.1 billion for its cruise operations for the year ended Dec. 31, 2017, compared a loss of $106 million on revenues of $908 million for the previous year. Genting owns and operates Dream Cruises, Crystal Cruises and Star Cruises.

Overall Genting posted a loss of $244 million on revenues of $1.2 billion for 2017, compared a to a loss of $504 million on revenues of $1.0 billion for 2016. This includes profit or loss contributions from its shipyards and joint ventures.

For its cruise operations, Genting said in its year-end report that passenger ticket revenue and onboard revenue increased significantly in 2017 mainly to the full year’s service of the Genting Dream and the Crystal Mozart, as well as the launch of the World Dream. Crystal Bach and Crystal Mahler during the year.

Depreciation of the new Dream and Crystal vessels and start-up costs for the new Crystal river ships resulted in the segment loss, according to Genting.

Shipyard operations also posted a segment loss.

For 2017, passenger ticket revenue was $728.3 million or $197.26 per passenger cruise day. Onboard spending was $287.7 million or $77.92 per passenger day.

For 2016, the passenger ticket revenue was $625.4 million or $213.99 per passenger cruise day. Onboard spending was $96.73.

With Dream and Star operating in Asia, Genting stated that Asia generated approximately 68 percent of its cruise revenues in 2017, 30.4 percent came from Europe and 1.6 percent from “other.” In 2016, Asia generated 56.2 percent of the revenues, Europe 42.3 percent and 1.5 percent came from “other.”

While Dream Cruises improved its occupancies and yields in the Hong Kong/Guangzhou and Singapore markets, the arrival of new ships was said to have had a negative impact on Star, creating downward pressure on occupancies and yields. This situation is expected to improve, however, as other brands are reducing their capacity in the market.

Crystal is also seeing more competition with competing brands launching new ships, according to Genting.

Overall, the three brands had a 77.2 percent occupancy in 2017, compared to 81.7 percent in 2016.

The two-ship Dream Cruises fleet, which launched service with the first ship in 2016, will see two more global-class ships join in 2020 and 2021. Plans call for them to sail from Shanghai and Tianjin during the summer months and Australia, New Zealand, California and the ASEAN region during the winter months. The brand is being tagged as “Asia’s Global Cruise Line” by Genting, which also said it will have the youngest fleet in the world.

Star Cruises will continue to sail from China, Taiwan, Malaysia.

Crystal Cruises two ocean-going ships are being extensively renovated. The river fleet will grow to five vessels in 2018, and the yacht expedition segment will grow from one to two ships, with the introduction of Crystal Endeavor in 2020. Furthermore, Genting said that a new class of ocean ships are being designed for Crystal’s fleet to provide more itineraries and reach better economies of scale.