Crystal Cruises said it will make major improvements to its two oceangoing vessels, Crystal Serenity and Crystal Symphony.
In 2017 and 2018, the Serenity and Symphony will receive “massive enhancements” similar to the $52 million makeover Serenity got in 2013 and the $20 million redesign of Symphony in 2014, Crystal said.
One feature will be to reconfigure dining so that full open seating is available. A criticism of Crystal is that it doesn’t have dining capacity to accommodate all of its guests in one seating. Crystal also said there will be more suites.
The luxury line has announced plans to build three new-generation “Exclusive” class ships with high space ratios and residences on the top deck. The first of those was initially to be delivered in 2018, but that had been pushed back first to 2019, then to 2021 and now is scheduled for the first quarter of 2022.
Crystal also pushed back the delivery date of the 200-passenger Crystal Endeavor expedition ship from 2018 to 2019, but said that it plans to build two additional such ships for 2020 and 2021. In addition, it has rebranded Crystal Yacht Cruises as Crystal Yacht Expedition Cruises.
In the air, Crystal said it plans to add a second Global Express Jet to its Crystal Luxury Air fleet in 2017 due to the “popularity of the existing charter options, and travel partners and guests’ wishing to customize their vacation experiences with all things Crystal.”
On land, Crystal plans a marketing branch office in Sydney to open in 2017. An office in Amsterdam to support the operations of its river cruise fleet will officially open Nov.21, and a display center in Miami’s Boulevard Shops near downtown will open in spring 2017.
It seemed appropriate that Carnival’s massive restoration project — the newly rebuilt Sunshine, transformed from the former Carnival Destiny — should have its renaming ceremony in New Orleans. Not only is Louisiana’s state song “You Are My Sunshine,” but winter in the Bayou State remains balmy for the most part, and Carnival Sunshine will host seven-night Caribbean cruises from New Orleans until the spring, while Carnival Elation continues to sail four- and five-night cruises.
The ship, which received an extensive $155 million makeover earlier this year, arrived in New Orleans following a 16-day transatlantic crossing. The 3,006-passenger Carnival Sunshine was renamed on Nov. 17 with a ceremony featuring Gerry Cahill, Carnival president and CEO, and Lin Arison, wife of the late Ted Arison, founder of Carnival Cruise Lines and godmother to the Sunshine.
“We did something in the cruise ship industry that no one has ever done before,” Cahill said of the renovation. “We rebuilt virtually every guestroom on the ship. This was more difficult than building a new ship.”
“It was an amazing thing to see what can be done on a ship,” said Arison, whose association with Carnival Cruise Lines dates back to the company’s inception in 1972 when she named Mardi Gras, the line’s first ship.
The naming ceremony included a performance by the Destrehan High School Band, chosen from the New Orleans area in a competition, and members of the National YoungArts Foundation. Along with her late husband, Arison founded the program as well as the New World Symphony in Miami Beach. Carnival donated $25,000 to each.
“Carnival has taken it further with these gifts for young artists,” Arison said, just before pulling the symbolic ribbon while the audience watched a video of a champagne bottle hitting the ship’s exterior.
Most of those in attendance were travel agents, media and corporate guests, all getting a first-hand look at the newly designed ship before it embarked the following day on a special six-day cruise. Carnival Sunshine remains in New Orleans until April 2014, when it heads to Port Canaveral, Fla., for year-round, five- to eight-day Caribbean departures.
“I am extremely picky, and I was very pleased,” said Terri Howell, owner of Dream Cruises, which has offices in New Orleans and Baton Rouge, La.
Howell had already begun booking cruises for her clients on the Sunshine but she was even more “revved up and ready to sell” after the ceremony.
“I am 100 percent satisfied and am extremely happy to be selling the Sunshine, even though it’s only here for a few months,” she said.
Kathy Lavalla, owner of Vacation Makers Travel in New Orleans, was impressed by the ship’s varied restaurant choices and the hallways, which sport teak doorways, bright colors and beach photos on the walls.
“I love how many dining venues there are,” Lavalla said. “There are so many options.”
Having a ship docked in downtown New Orleans with a massive waterpark on the top deck makes it easy to sell. Lavalla added that children will see the ship and demand that their parents to take them on a cruise.
“Cruises in general are an easy sell in New Orleans,” Lavalla said. “The city is a great port location because visitors can stay a night in New Orleans and see quite a bit in town before sailing. If you come even one day early to New Orleans, you find so many things to do — for families as well as couples.”
The only drawback, both agents agreed, was that Carnival Sunshine would only stay in New Orleans for the winter.