Marella further extends cruise cancellations until September 30

Marella Explorer 2

Marella Cruises is further extending the cancellation of sailings until September 30.

The Tui UK & Ireland line’s only ship sailing this summer will be Marella Explorer from Corfu from October 2.

The extension of the cancellations was blamed on on-going travel restrictions in the wake of the Covid-19 pandemic.

All cruises had previously been cancelled last month until at least August 27.

Passengers whose bookings are impacted by the changes will receive a refund credit and up to 10% incentive of the total value of their booking.

Alternatively, they can request a cash refund via an online form on the Tui website.

The company added: “Due to the on-going uncertainty customers with bookings due to depart in October can amend their cruise for free before the 31 July to any other holiday on sale until October 2021.”

Marella Cruises extends sailing cancellations

Marella Discovery 2 Cruise Ship | Marella Cruises | TUI.co.uk

Marella Cruises is extending the cancellation of all cruises until at least August 27.

The Tui brand blamed ongoing travel restrictions following the COVID 19 pandemic.

The line also confirmed that Marella Discovery will no longer sail the summer season with all itineraries from Palma cancelled until October 31.

A ‘90s v 00s Electric Sunsets’ themed cruise by Marella Explorer 2 from Newcastle on September 5 will also no longer go ahead.

Passengers affected by the extended cancellations will receive a refund credit and up to 10% incentive of the total value of their booking, or they can request a cash refund via an online form on the Tui website.

“All customers should have their refund credit and booking incentive within four weeks of receiving their cancellation email,” the company said.

The line is also extending its free amends policy so customers sailing in September and October on Marella Explorer or Marella Explorer 2 can amend their cruise free of charge before July 31.

This means they do not have to pay until closer to their new departure date.

Ship affected Homeport Dates affected

Explorer 2 Ex UK / Port of Tyne 31 Jul-27 Aug 2020

Explorer 2 Ex UK / Port of Tyne 05-Sep 2020

Explorer Corfu 31 Jul-27 Aug 2020

Discovery Palma 31 Jul-31 Oct 2020

Thomson Cruises to be renamed Marella Cruises

Image result for thomson cruises

Thomson Cruises is to be rebranded as Marella Cruises, at the same time that Thomson changes to Tui later this month.

Marella, meaning ‘shining sea’ in Celtic, was selected to give the cruise line ‘stand out in the cruise market’ and to give it its own identity from the company’s European cruise brand, Tui Cruises.

Distribution and cruise director Helen Caron said: “We don’t want British guests to be confused with the group’s cruise business in Europe. Marella Cruises will still have the Tui smile logo, but a new Marella Cruises logo in a blue box, similar to the way we would market Sensatori as part of the world of Tui.  The name was chosen to reflect the spirit of exploration and discovery across the seas.”

Confirming Marella cruises would still offer its fully-integrated fly-cruise programme, from 22 regional UK airports, across its fleet of six ships once Marella Explorer enters service in May 2018, Caron added: “Marella Cruises takes us to a cruise brand from a tour operator brand. We expect the new name to open us up to a whole new market of customers who haven’t considered a Thomson cruise before. It’s very exciting and come at the perfect time as we modernise our fleet and add more and more destinations.”

News of the rebrand came as Tui also announced a new homeport in Asia for winter 2018. The newly named Marella Discovery will sail from Lankawi to 18 new ports of call on 14 new adult-only itineraries, with customers also able to join from Bangkok. Ports of call include Ho Chi Minh City, Cambodia and Kuala Lumpur, and also to Mumbai, Mangalore, Cochin and Colombo.

Caron said: “Asia is an incredibly diverse part of the world and I have no doubt that our customers are going to love their adventures across countries such as Thailand, Malaysia, India and Oman to name a few.”

For the first time in the company’s history, Tui is also going to base two ships in Barbados in winter 2018. Marella Explorer will be joined by Marella Celebration.

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