Royal Caribbean International faces accusations from passengers that construction work was still taking place on board the world’s largest cruise ship during its first sailing.
Harmony of the Seas left Southampton for Rotterdam on a four-night cruise on Sunday, but the first paying passengers complained about closed attractions and ongoing work, the BBC reported.
One was reported as describing the vessel as a “construction site and a serious risk to all passengers”. Passenger Georgina Davie described “queues of complaining guests and distressed families”.
“Ninety percent of the kids attractions that it was marketed for have been shut for the whole cruise and are still being worked on,” she said. She also claimed drilling went on near cabins through the night.
Royal Caribbean admitted “final finishing touches” were being made after pictures of work being carried out during the sailing were posted on social media.
A spokeswoman told Travel Weekly: “We are excited to welcome our first guests onboard Harmony of the Seas for her pre-inaugural sailings this week, ahead of her official maiden voyage on Sunday, 29th May.
“Whilst the ship is cleared for operations and many of its features are already being enjoyed by thousands of guests, as with any new build, we are still finalising some finishing touches, and thank guests for their patience as we complete these.
“As always, Royal Caribbean’s highest priority is to ensure the safety of all its guests and crew members and any final maintenance is being carried out in accordance with strict safety guidelines.
“These early sailings were made possible due to the early delivery of the ship and we hope this has been reflected in the great value offering guests secured for their holiday.”
Harmony of the Seas left Southampton again for a three-night cruise to Cherbourg yesterday, before finally departing for its summer base of Barcelona on Sunday.
The ship can carry 6,780 passengers. It has 20 restaurants, 23 swimming pools and took more than two-and-a-half years to construct.