Regent cancels Northwest Passage cruise


Map of The Northwest Passage

Regent Seven Seas Cruises has canceled a Northwest Passage cruise scheduled to depart Alaska next summer.

Based on this year’s weather pattern, Northwest Passage navigational experts said too much sea ice was likely on the route during July.

The cruise was scheduled to depart July 19, 2017, from Seward, Alaska, and terminate in Montreal, with calls in Alaska, Canada and Greenland.

Regent spokesman Jason Lasecki said that the July departure date became problematic when the climate variance this summer caused large Arctic ice packs to flow south in July, producing transit delays. Postponing the cruise until August, as experts recommended, would have had a cascading effect on subsequent itineraries, Regent said.

Instead, the Seven Seas Navigator will do three cruises, from Vancouver to San Francisco, San Francisco to Miami and then Miami to Montreal.

Guests booked on the Northwest Passage voyage will get a refund and a $1,000 credit that may apply to any other 2016 or 2017 Regent cruises. Travel partners who had guests booked on the trip will get $250 per booking.

Carnival’s vacation guarantee renewed

By Tom Stieghorst
Carnival Cruise Lines is renewing its Great Vacation Guarantee for another year, after guests used it 47 times to get refunds since its debut in September 2013.

Since then, about 4.5 million people have cruised with Carnival. Jim Berra, Carnival’s chief marketing officer, said someone is statistically more likely to date a supermodel than to ask for a refund, based on those figures.

The guarantee provides for a 110% refund, complimentary transportation home and a $100 shipboard credit on a future cruise if guests are dissatisfied with their vacation for any reason.

The guarantee must be invoked within the first 24 hours of the cruise. The program applies to U.S. and Canadian passengers only and those using it must have a valid passport to return to their countries by air.

Propeller problems halt P&O cruise


Technical problems force P&O cruise to return home three days early

A P&O cruise vessel is having to return to port in the UK early after a technical issue with a propeller slowed its progress on a holiday to Madeira, the Spanish Islands and Portugal.

The Oriana will return to Southampton Port three days early, and passengers will have the option to disembark when they arrive or remain until the planned arrival date.

They have also been offered a refund consisting of 40 per cent of the original ticket price in cash or 100 per cent in credit to use on a future occasion.

P&O Cruises’ director Christopher Edgington was quick to apologise, saying: “Our decision to bring back the ship early has not been taken lightly and I am sorry that our customers’ holiday plans have been impacted.”

He added that although the repairs were required urgently, passenger lives were never in any danger and they were kept fully informed of the situation at all times