P&O Cruises pledges to speed up refund payments

The boss of P&O Cruises has pledged new technology and resources to speed up the payment of refunds for cancelled cruises. President Paul Ludlow took to social media to outline measures the company is making to speed up the refund process. The Facebook posting, which came after parent company Carnival UK confirmed staff consultation onContinue reading “P&O Cruises pledges to speed up refund payments”

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It’s not a great time to woo first-time cruisers

Cruise ships in Costa Maya, Mexico. Photo Credit: Byvalet/Shutterstock In January, Jessica Fricchione and 10 of her family members booked what would have been her first cruise, a Bermuda sailing out of Baltimore leaving on May 31. Due to the coronavirus crisis, the group’s sailing was cancelled — and they have no interest in takingContinue reading “It’s not a great time to woo first-time cruisers”

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Germany, Italy and Spain join calls for suspension of EU airline refund rules

The governments of Germany, Italy and Spain have joined 12 others in the EU demanding a suspension of airline refund rules. Under EU 261 denied boarding regulations, airlines must refund customers within seven days of a flight being cancelled. However, many airlines are facing drastic liquidity issues and are unable to issue cash refunds withinContinue reading “Germany, Italy and Spain join calls for suspension of EU airline refund rules”

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