Norwegian Cruise Line reverses ban on taking food to cabins

Norwegian Cruise Line said it will once again allow passengers to take food to their cabins from dining venues, reversing a month-old policy.

Norwegian President Andy Stuart said the decision was made after getting considerable customer feedback from a number of channels. In particular, the issue became subject of in-depth discussion on the website Cruise Critic, where a thread attracted more than 65,000 views.

Passengers also called and wrote Norwegian and discussed the change on social media.

Stuart said the ban came about after new Norwegian Cruise Line Holdings CEO Frank Del Rio toured one of the ships and observed piles of dishes and trays lining corridors and passenger spilling food on their way back to their cabins. It roughly coincided with the adoption of a new room service menu and a $7.95 delivery fee.

Stuart said the idea behind the ban on restaurant food going back to the room was never about revenue, but rather about cleaning up the corridors and improving the passenger experience.

“We’re changing the policy,” Stuart said. “We’re still going to fix the issue because the issue is the same,” he said.

So instead of banning food, Norwegian will have more frequent inspections of the corridors so dishes get removed quickly.

“It’s another good example of how we listen to customer feedback and act on it,” Stuart said. “We picked the wrong solution.”

Advertisements

Norwegian extends room service charge fleetwide

Norwegian Cruise Line said it is extending its $7.95 charge for room service orders fleet wide and making it permanent as of May 1.

The line had been testing reception to the charge on Norwegian Breakaway and Getaway since April.

Individual food items on the room service do not carry a price, but there is a per-order convenience charge.

There are some exceptions to the new charge. Morning coffee and continental breakfast delivered to the room will continue to be complimentary. Also, room service orders placed by guests sailing in suites and The Haven luxury enclave will not incur a charge.

The introduction of charges is accompanied by an expanded room service menu for breakfast, in addition to a wider variety of options available 24 hours, Norwegian said.

Carnival adds room service items that cost extra

In a pilot program, Carnival Cruise Lines is introducing items on its room service menu that will cost extra.

The items are in addition to a basic menu of free items, which will continue to be available.

Carnival said the fee-based choices include chicken wings, fried shrimp, quesadillas, personal pizzas and sushi on ships that feature Bonsai sushi restaurants.

The free menu will still include seven  hot and cold sandwiches, three salad choices, three desserts and eight beverages, along with a Continental breakfast menu.

Carnival said the changes were introduced to broaden variety and choice.

The pilot will start on Carnival Imagination, Carnival Conquest and Carnival Pride on April 12 and, based on guest feedback, may be expanded to other ships, Carnival said.