Royal Caribbean’s Fain recalls milestones that broke new ground in cruising

Richard Fain started his history of milestones in 1962 with the S.S. France, which he called “a remarkable ship.” Photo Credit: Jamie Biesiada
 

HOLLYWOOD, Fla. — Whenever Royal Caribbean Cruises Ltd. starts a new project, CEO Richard Fain said the company likes to start with history.

Celebrity Cruises is currently working on Project Edge, which will bring a new class of ships in the fall of 2018, and the line has been considering milestones in cruise ship design leading up to that project — the key innovations in cruising that have changed the way ships are built.

Fain shared some of those milestones with travel agents at Vacation.com’s annual conference at the Diplomat Resort and Spa this week.

“The pace of change has been growing very quickly,” Fain said.

He started his history of milestones in 1962 with the S.S. France, which he called “a remarkable ship.”

“It was designed for transportation,” Fain said, and everything about the Compagnie Generale Transatlantique ship (like its long, sleek design) was aimed at transportation.

Fain jumped next to 1970 and the “transformational change” that Royal Caribbean International’s Song of Norway brought to the industry.

“This was a ship that was really built for cruising,” he said. Decks were open and cabins were designed differently than those on the France — instead of keeping the passengers in them while being transported, Song of Norway’s cabins were designed to get passengers out of their cabins and into public spaces.

“A fundamental shift was taking place,” Fain said, in what the purpose of the vessel was.

Then, in 1975, another influencer came into play, this time in the form of a television show: “The Love Boat.” Fain said cruising was shifting in how it presented itself to the world, becoming open to mass markets.

Then Carnival Cruise Lines came out with Kathy Lee Gifford’s “Fun Ship” commercials in the 1980s. Cruising was no longer something limited to an older, wealthier clientele. It was becoming something for everyone.

https://www.youtube-nocookie.com/embed/xS5rUgRAzDc?rel=0Princess Cruises’ Royal Princess in 1984 brought the concept of more outside cabins and more balconies.

The Sovereign of the Seas, “a dramatic new vessel,” arrived in 1988. The Royal Caribbean ship introduced an atrium and more activity choices onboard, and was the largest ship in the world when it was built.

In 1999, Royal Caribbean again introduced a ship that was the largest built at the time: Voyager of the Seas. It had an ice-skating rink and rock-climbing walls, a promenade and a plethora of other activities.

“You wanted things that helped convey that this [cruising] was an unusual activity, that you could do what you wanted,” Fain said. He said Voyager of the Seas was instrumental in continuing to shift the idea that cruising was for everyone.

Fain considered the Celebrity Solstice, which started sailing in 2008, as the next innovative vessel because it brought a level of elegance to a large ship.

And the next year, 2009, Royal Caribbean’s Oasis of the Seas arrived, offering even more choices to cruisers. The model in the days of the Song of Norway was dinner, show, bed, Fain said. But with Oasis of the Seas, “that evolved to the point where you have 28 places to eat on board this ship,” he said. It offered specialty dining rooms and suites that appeal to a different crowd, and activities like the FlowRider surf machine for yet another.

The Disney Dream started sailing for Disney Cruise Line in 2011 with a focus on the outdoor decks, and making children the center of many offerings. It introduced all kinds of activities, like waterslides, that many would go on to follow, according to Fain.

Three years later, Royal Caribbean’s Quantum of the Seas added more unexpected amenities to a cruise ship: a gondola-like ball that raises passengers in the air for a bird’s-eye view, a skydiving simulator and the Bionic Bar with its robotic bartenders.

Fain said he believes Celebrity’s Edge-class ships will bring the next milestone to cruising, but was tight-lipped on the details.

Fain’s history lesson was well-received by agents, who largely agreed with his sentiments of game-changers in the industry.

Sandra Cleary is the CEO of CruCon Cruise Outlet Plus in New Hampshire. She started her cruise-only agency 20 years ago, and in her mind, the Voyager of the Seas was one of the biggest milestones in the cruise world.

“We want the ship with the rock-climbing wall,” was a frequent call she got in the late 1990s.

Customers didn’t even know the ship’s name, but were attracted by the many activities it offered, she said. She also pointed to the Allure of the Seas and Oasis of the Seas as game-changers.

Mark Comfort, owner of Cruise Holidays in Kansas City, Mo., said Fain and Royal Caribbean are “arguably the biggest innovators in the cruise industry.”

Comfort says Sovereign of the Seas was the greatest game-changer.

“The design was unthinkable — undoable,” he said. Most predicted it wouldn’t work, Comfort said, but it did, and the “unthinkable” ship went on to change the industry.

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Photo Credit: Illustration by Shutterstock/Pavel L Photo and Video

Samsung technology helps set sail to a new generation of smart cruise ships

 

MSC Seaside
Samsung has partnered with major cruise line brand MSC Cruises to supply on-ship technology that aims to make the travelling experience ‘smart’.

The upgrade to the MSC Cruises fleet was announced in Milan today but the first two routes to receive the upgrade won’t be in use until June and December 2017.

The MSC Meraviglia and MSC Seaside, consisting of seven ships in total, will be newly built and have a host of Samsung devices and technology added as part of the experience.

According to the announcement, visual displays such as in-cabin flat screen HDTVs, public screens and digital signage will be used throughout. Samsung will also supply mobile solutions such as smartphones, tablets and accessories as well as the medical equipment and expert technology for on-board medical centres, as well as printing solutions.

Samsung Italia president Carlo Barlocco, said, “The partnership with MSC Cruises is an example of how our advanced solutions are able to enhance the passenger experience: not only monitors and tablets to access information and infotainment contents on board but also advanced medical equipment to support first aid in case of emergencies. This partnership, finally, allow Samsung and MSC to bring innovation to the whole cruise industry.”

It’s not the first cruise ship to launch as a ‘smart’ experience. A Royal Caribbean ship launched last year included robot bartenders that created drinks based off orders taken on tablets aboard the ship.

As part of the launch MSC Cruises has launched a new brand positioning and campaign, celebrating the launch of the seven new ships that its building. A TV campaign in Italy, France, Germany and Spain will run with the theme of MSC Cruises being ‘not just any cruise’.