MMGY: 2016 shaping up to be ‘remarkably positive’ year for travel

NEW YORK — MMGY Global’s Portrait of American Travelers, unveiled Wednesday evening, suggests 2016 will be a record year for travel, barring any unpredictable disruptors.

MMGY executives presented some key data findings during an event at the New York Times building here.

Two-thirds of U.S. travelers are planning at least one leisure trip this year that requires overnight lodging, said Peter Yesawich, MMGY’s partner, industry insights; on average, they are planning four trips.

While that number remains the same from last year, the number of people traveling for business has increased by 12%.

“The outlook is incredibly positive, because you’ve got very robust demand from leisure travelers; you’ve got remarkable growth in demand from business travelers,” Yesawich said.

The data was from MMGY’s quarterly “travelhorizons” survey, which studies travelers’ intentions, using a sample of 2,300 households of active travelers that are 18 years old and older.

Steve Cohen, vice president of research and insights, said that a separate, annual study, which surveys travelers with household income level over $50,000, showed that the amount travelers are spending is also up.

The average amount travelers plan to spend on vacations this year was $5,048, compared with $4,526 spent in 2015 and $3,874 in 2010.

Additionally, Cohen said, the annual data shows the number of travelers who intend to travel more is on the rise. According to the study’s summary, 28% of travelers said they intend to take more vacations, and 14% said they plan to take fewer vacations.

“This means there is a 14-point positive variance in the market’s intention to vacation during the next 12 months, representing a 10-year high that surpasses the previous record, a pre-recession 11-point increase in travel intentions reported in 2007 and 2008,” the summary states.

The data, Cohen said, suggests a “record year” for travel.

Yesawich said that only a major, unpredictable disruptor, like an act of domestic terrorism, could shift the tide; barring that, he said 2016 was shaping up to be a “remarkably positive” year for travel.

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UK travellers most likely to suffer from ‘app-nesia’ finds Google study

By Travolution

By Travolution

Travel apps, while popular in the UK, are among the most forgotten once they have been downloaded according to latest research from Google.The study, conducted with independent research firm Ipso, looked at the behaviour 1,200 UK app users in three business verticals; shopping, restaurants and takeaways and travel and holidays.

It found that one in five installed apps are then forgotten, yet in travel that figure was one in three (33%) – a phenomenon dubbed ‘app-nesia’.

Nearly half of respondents said they use an app when they want information quickly, compared to 17% who prefer a mobile site.

People tend to turn to mobile websites when they want more in-depth information, with 49% of those surveyed admitting they prefer a mobile site for this reason.

Apps were seen as simpler, quicker, more personalised and useful for fast transactional tasks:

The study found:

• For simplicity of navigation, 50% prefer an app, but 31% prefer a mobile website.
• In terms of speed of loading, 46% believe an app is quicker, while 29% say a mobile site would win.
• When it comes to ease of use, 51% prefer installed apps because logins are pre-entered.

Max Macintosh, agency head of Google UK, said: “A great app encourages brand interaction, is easy to navigate and is quick to load.

“But as our research shows, this won’t necessarily guarantee that customers will keep coming back.

“For successful ongoing app engagement, businesses can use push notifications, ensure apps appear in organic search results and link search ads and results to relevant pages in apps.

“Of course an app is a complement to, and not a substitute for, an optimised mobile site. When users want to compare options, gather information or go into greater depth, a mobile website comes into its own and should remain a top priority.”

Google’s tips to cure ‘app-nesia’?

Make the app engaging in the first place.
A good app mirrors or exceeds the best features of a brand’s mobile website – or even desktop site. Marketers should think about what the app is there to do – and then make sure it does it exceptionally well.

If the forgotten app is already a good one, brands have an opportunity to remind people about their relevance as nine in ten of those who have forgotten about their travel and holiday and shopping apps said they’d use them again.

Use push notifications intelligently. 
Push notifications can bring users back – as long as they’re employed shrewdly. Push notifications which send a very specific reminder or incentive get the best results. To do this, brands and agencies need to track in-app activities, create segments and target accordingly.

Advertise using rich media, search and display.
Advertising shouldn’t just focus on driving downloads; it also has a big role to play in re-engagement and ideally should send users straight to the most exciting or relevant page. As with notifications, tailoring the message to the audience is key.

It’s now possible to target people who already have an app versus those who don’t, as well as to provide different messaging when someone engages with ad content.

Measure, test, iterate and be prepared to start again.
Apps provide an exceptional opportunity to harvest data points – but only if customer event and third-party tracker tags are in place. Then it’s essential to find the right key performance indicators for the brand and its audience. Then use insights to adjust or even overhaul the offering.