Crystal Cruises to open Miami office

Crystal Cruises, newly acquired by Genting Hong Kong, said it will open a branch office in Miami on June 1.

The headquarters for the cruise line will remain in Los Angeles. The Miami office will bolster Crystal’s presence on the East Coast, said CEO Edie Rodriguez. It will also help Crystal source experienced cruise talent, create partnerships and foster existing business relationships in the region, she said.

Crystal said the Miami branch office, located at 1501 Biscayne Blvd. in the Omni Building, will be home to newly created management positions at Crystal while serving as a secondary location for Los Angeles-based executives to conduct business as needed.

It will also feature a reservations call center, which will begin to accept bookings in summer 2015, and provide support on both coasts for Crystal to serve the domestic and international markets.

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Genting Completes Acquisition of Crystal; Announces Promotions

Genting Hong Kong (GHK) today announced that it has completed the acquisition of Crystal Cruises from Nippon Yusen Kabushiki Kaisha (NYK), for a total transaction of US$550 million. GHK also announced a new Chairman of Crystal and promotions for Crystal’s current senior management team.

Tan Sri Lim Kok Thay, executive chairman of the Genting Group and the former chairman of Norwegian Cruise Line, assumes the position of chairman of Crystal, replacing Nobuyoshi Kuzuya who will return to NYK in a key executive position. Edie Rodriguez, a 34-year travel industry veteran who was previously president and COO will be promoted to president and CEO. Thomas Mazloum, a 20-plus year veteran of Crystal’s management team who was previously executive vice-president will be promoted to COO.

Established in 1993, GHK is part of the Genting Group, a global hospitality and leisure company with business in over 20 countries, including the United States in New York, Florida and Nevada. GHK wholly owns Star Cruises and is a major shareholder of Norwegian Cruise Line. GHK is a public company primarily listed on the Hong Kong Stock Exchange and secondarily on the Singapore Stock Exchange.

Crystal launched service with the Crystal Harmony in 1990, with sister ships Crystal Symphony and Crystal Serenity joining the fleet in 1995 and 2003, respectively. Since the Harmony’s sale in 2005, the line has operated global itineraries with the two remaining ships.

Crystal’s Sale and New Ship Spark Speculation

Crystal's Sale and New Ship Spark Speculation

Crystal Cruises makes bold moves with its sale to Genting Hong Kong and plans for a new ship in 2018

Crystal Cruises is getting a new owner — Genting Hong Kong (GHK) — along with a long-awaited new ship. As a result, travel agents are generating a boatload of questions. Despite assurances that Crystal’s management team will continue intact, travel planners worry about highly respected, key executives. In light of so many recent cruise industry moves into China, they also voice concerns about whether Crystal will become a Chinese product.

The current parent company, Japan’s Nippon Yusen Kabushiki Kaisha, launched Crystal in 1988, and the luxury line has competed very successfully against more recent ships with its two vessels, the 922‐passenger Crystal Symphony (1995) and the 1,070‐passenger Crystal Serenity (2003). When the order for the line’s largest vessel, Crystal Serenity, was announced in November 2001, luxury lines were struggling, even before the events of 9/11. I remember standing beside one of the Japanese owners who said to me, “Could the timing be any worse?”

They subsequently reduced the fleet size in 2005, sending the oldest ship, Crystal Harmony, to the parent company to be renovated and moved into the Japanese cruise market. Since then, Crystal’s two-ship fleet has consistently received top industry awards. The company has continuously added additional features, changed the decor and proven that the highest luxury standards could be maintained on ships as large as 1,000 passengers — a bold pioneering move in luxury.

The new owner, GHK, is part of the Genting Group, a public global hospitality and leisure company with business in more than 20 countries, including the U.S. (New York, Florida and Nevada).

“Genting will provide financial resources and proven expertise in innovative ship design to build a new ship that will set the highest standard in luxury cruise ships,” said Tan Sri Lim Kok Thay, chairman, CEO and acting president of GHK. “This new ship, together with Crystal’s legendary six-star service, will reinforce Crystal Cruises’ reputation as the world’s leading luxury cruise line for decades to come.”

Under the terms of the agreement, GHK will acquire Crystal for $550 million during the second quarter of this year. Genting already owns Star Cruises, Asia’s major cruise line, and is a 28 percent owner of Norwegian Cruise Line Holdings, the umbrella company of Regent Seven Seas Cruises, Norwegian Cruise Line and Oceania Cruises.

Crystal president and CEO Edie Rodriguez pointed out that Regent and Crystal will continue to compete head to head, citing the relationship between Princess Cruises and Holland America Line as an example of competition between two brands within the same parent company.

“After 25 successful years with NYK, we are excited to have Genting Hong Kong as the new owner of Crystal Cruises,” Rodriguez said. “The proposed expansion of our fleet will present our loyal Crystal Society members and new luxury cruise guests with more itinerary options, accommodation choices and exceptional vacation experiences, as we continue to position Crystal as the innovative leader in global luxury cruising. Additionally, Crystal’s veteran leadership, management and crew will continue to focus on our award-winning guest service and our strong partnership with the travel agent community — which now has a greater opportunity to grow their businesses with a larger menu of Crystal product offerings.”

Travel consultants certainly agree that an additional ship is what Crystal needs to compete in the growing luxury sector of cruising.

“They would really be losing out if they didn’t,” said Susan Reder, managing partner of Frosch Classic Cruise & Travel in Woodland Hills, Calif. “I think there are lots of changes ahead, but Crystal really must form an advisory board. Agents know the features needed for the new ship to compete with the new Regent ship, which I hear is unbelievable.”

Tom Baker, co-owner of Houston-based Cruise Center, thinks it’s too early to predict what will happen.

“We won’t know enough until after the deal becomes finalized later this year,” Baker said.

Several agents expressed concern that Crystal will become a cruise line geared toward the Chinese market, and some expressed the hope that executive vice president Jack Anderson will remain in a leadership position, along with Thomas Mazloum, senior vice president of operations. The timing for Crystal’s newbuild represents a sort of coming of age, as the company turns 30 in 2018, when the ship will launch.